Thank you — your request has been received
We have received the submission you sent through kroxelia.com and registered it electronically. Please keep the confirmation as evidence of your order. We normally reply to messages sent to contact@kroxelia.com within one business day.
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- We review your request and confirm the scope of work, price and timeframes.
- The terms of the public offer (договір публічної оферти) apply once you accept them electronically, and that acceptance is confirmed to you in a verifiable form (Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII).
- You may withdraw consent to promotional messages at any time using the opt-out included in every message (Закон України «Про електронні комунікації» від 16.12.2020 № 2710-IX).
Claims and consumer protection
To submit a claim about a service, write to contact@kroxelia.com or call +380 730 204 7242, stating your order details and the nature of the claim. Out-of-court complaints may be filed with the Державна служба України з питань безпечності харчових продуктів та захисту споживачів under Закон України «Про захист прав споживачів» від 12.05.1991 № 1023-XII.
Personal data
Your personal data is processed as described in our Privacy Notice, in line with Закон України «Про захист персональних даних» від 06.06.2024 № 3998-IX. You may exercise your rights by contacting the controller at contact@kroxelia.com.